fix failed to get proc address for get logical processor information in Skype

fix failed to get proc address for get logical processor information in Skype

if you are using Skype and you have recently updated it with the newer version, then you probably got a problem and meet an error saying “failed to get proc address for GetLogicalProcessorInformation (KERNEL32.dll)” this problem occurs when you have running windows xp service pack 1 or 2. here is a solution for your problem.

fix failed to get proc address for get logical processor information in Skype

Skype Stated in their requirement page that atleast you have Windows XP service pack 3. The Get Logical Process Information are not present in older Versions of Windows XP. that’s why you can not run latest version Skype on Windows XP older than Service Pack 3.

There are three ways to solve this problem:

1. By updating your Service Pack to Service Pack 3:

you can easily fix this problem by updating your Windows Service Pack to Service Pack 3. after updating to latest version of Windows XP, you can easily run latest version of Skype. you can install service pack 3 in your System if you have Windows XP Home Edition , Windows XP Professional Edition, Windows XP Service Pack 1 or Windows XP Service Pack 2.

Download Windows XP Service Pack 3 or use this direct link of service pack 3

2. By updating your Windows:

Another Way to Fix this problem is, you can update your Windows XP with Latest operating System such as Microsoft Windows 7 or the most Latest Microsoft Windows 8. updating your operating system will surely solve your problem.

3. using older version of Skype:

This option is very easy and quick. you can Download and install older version of Skype. the older version that is v 6.6.0.106 will absolutely work on Windows XP service pack 2.

Download Skype version 6.6.0.106

Last Words: you must use Latest operating systems on your Computer and laptop. Microsoft Windows XP is too much old, now you must get rid of it and should use Latest operating systems. also Now Most Softwares does not support older Operating System.

Update: Method 3 will not work as Skype Discountinue support for Windows XP service pack 1 and Service pack 2. you need at least  Windows XP Service pack 3 to run skype properly. so, use Method 1 or 2.

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198 thoughts on “fix failed to get proc address for get logical processor information in Skype

  1. THANK YOU FOR PROVIDING INFORMATIOM.

    • DEAR JAMAL NASIR SAHAB,

      HAVE YOU WORKED AS GM at PTCL Karachi?

      • Asslam u alikam
        i am installing skype but there is a problem showing as Fatal Error faild to get proc address for GetLogical Processor Information (KERNEL32.dll)
        So, plz if any 1 know about that problem plz tell me…..
        Thanx

        • type %appdata% in Run and then delete skype folder from there. then again launch skype, if problem persists then reinstall skype after deleting skype folder.

          • sir i m using old version due to fatal error but from few days old version is not working plzzzzzzzzzzz solve my problem

          • the old version of skype is not supported now, you have to upgrade to service pack 3 in order to use skype in windows xp.

        • Sir aap window xp service pack 2 use kar rahe hain is par skype nai chalti.
          Window xp service pack 3 karein us pe challe gi ager us par bhi na challi to phir window 7 ya 8 install karein us par skype challe gi.

  2. This is very informative site.I download this Skype version 6.6.0.106, and my problem Solve & i am very happy.This is very informative site.

  3. For the problem FATAL ERROR forKERNL .32.dll i download the old version 6.6
    to know this information takes few days, now the problem solved iam very happy

  4. after updating service pack 2 to service pack 3, Will all my data from C drive will remove or it will remain unaffected the data.

    Thanks in advance

  5. Moinuddin Paracha says:

    Thank you very much MR Kamal Ashraf.It took hardly few minutes to install old version of skype (6.6.0.106) and my skype is back in order.May ALLAH bless your professional talents in sharing your experience with the readers.Thanks once again.

  6. thnx MR Kamal Ashraf

  7. Thank you very much. This problem was driving me crazy, and to have fixed it so easily…..

    I can’t thank you enough. Best Regards!

  8. Dear bro. you provided very informative tips regarding old version installation of skype. and now i got rid of the problem of system kernel 32. thanks

  9. Thanks for solving this!

  10. Jhanawi Bhushan Mishra says:

    I was really fed up but your idea lighten me.”GOD BLESS YOU”

  11. Thank you so much Kamal. I am using now the oldest version of skype. What a relief.. your website is very informative.

  12. thanks alot i have solve the skype installation through this site tnx a lot and continue serving the huminity

  13. Thank you Mr. Kamal Ashraf

  14. R. JEYA MANOHARAN says:

    THANKS A LOT

  15. A million thanks to you. I followed your advice and restored my LOST Skype.

  16. Thank you Mr. Kamal Ashraf,I followed your advice i resolve my problem !!!

  17. Thank you Mr. Kamal Ashraf,I followed your advice i resolve my problem !!!

  18. Muhammad Saeed says:

    Dear Brother,
    Yours Tips are so easy, it took few mints to fix the problem. You are so genius person. Allah bless you,increase your professional skill day by day and give you ” tofeeq ” to serve the humanity with you talent, Thanks you again.

  19. Thank you very much, “try older version” really it works. :-)

  20. That’s all very well but some of us are using some legacy software that does not run under SP3. So we are caught in a catch22 situation.

  21. shargeel sheikh says:

    thanks MR.ashraf,

  22. Dear Sir,
    Thank u so much for sharing such valuable info. It really helped me a lot n made me tension free. May Allah bless U, give u tufiq to keep it up n keep u happy for ever…

  23. THANK YOU SO MUCH! 😀

  24. what is this yr….field to get proc address for getlogicalprocessorinformation

  25. Sajid Maqsoom says:

    Assalam-o-Alaikum!
    i am installing skype but there is a problem showing as Fatal Error faild to get proc address for GetLogical Processor Information (KERNEL32.dll)
    So, plz if any 1 know about that problem plz tell me…..
    Thanx

  26. problem solved
    Thank you very much

  27. Salaam o aliakumm!!! so much thanks for Ur informative post. My mom pleased u :)I stocked on this for last month. Simply download Skype 6.6 version. JazakAllah

  28. Thanks you.I download Skype version 6.6.0.106

  29. i am having some problem with Viber for PC. , it gives a msg “viber.exe encountered a problem and needs to close. sorry for inconvenience”

    any solutions?

    thnx

  30. service pack3 download karne se mera C drive data remove to nhi hoga????????????????????????//

  31. mara skype nhi chal raha fatal error day raha hai plz help me may nay verision 6.6.0.106 b kia but phir b nhi chal raha hai

    • uninstall skype, then open “Run…” by this command WIN+R, now type %appdata% and press enter key, you will see some folders there, from these folders, delete skype folder, now re-install Skype v 6.6.0.106. your skype should work now.

  32. Assalam o walaikum brother my facebook video calling not working i think kernell32.dll problem please tell me a easy solution

  33. Thankyou so much :)

  34. Plz help me how to uninstall the skype. my skype is not working. A fatal error is occuring.

  35. plz tell me the process how to unistall skype?

  36. SEP 26, 2013 @ 14:59
    after updating service pack 2 to service pack 3, Will all my data from C drive will remove or it will remain unaffected the data.Thanks in advance

  37. Kamal Ashraf Bhai Allah Ap ko bohaaat khush rakha ap na buhaat sa skype.facebook .users ki problem solve ki ha thankx soo much Allah ap ko or kamiyabi or taraki da ameen

  38. thanx for Help us

  39. pramod kumar sharma says:

    Mera cam fb pe nahi chal rha hai, fatal error dikhata hai, aur skepe bhi nahi download ho rha hai, plz tell to me, how can I open. thanks.

  40. assalamu alaikum
    janab allah ap ko har wo khushi atta kare jis ke ap haqdar ho ap ne mera booooohot bara masla hal kar diya.
    jazak allah

  41. Thx. for detailed article on the subject. I have opted for the third suggestion given by you. Since I am going to upgrade my OS, hope to update my skype during that time. My problem is solved for the time being. Thank you once again.

  42. thanks i pick third suggestion n it esolved my problem for time being………..i’ll update my OS soon :)

  43. thanksssssssssssssss alot:)

  44. main 5 hours say kam kr rai thi skyp downloading py …….mery exam nazdeek hain …….i was tensed but suddnly i have found your site ………. this is best for me ………..time to kafi waste howa but Thanks Allah downlaod ho ge Skyp mery OS main……..

  45. Judy Amarasinghe says:

    Thank you very much for providing such useful information. I solved my problem by downloading the older version of skype.

  46. i have downloaded skype ver.6.6.0.106 but when i open it it gives same error (fatal error) plz help me sir
    thanks sir

  47. i download and install skype ver. 6.6.0.106 but it gives same error
    “failed to get proc address for GetLogicalProcessorInformation (KERNEL32.dll)” plz help me si

    • uninstall skype, then open “Run…” by this command WIN+R, now type %appdata% and press enter key, you will see some folders there, from these folders, delete skype folder, now re-install Skype v 6.6.0.106

  48. ohhhhhhhhhhh! thanks sir at last i succed
    thanks god and sir kamal

  49. Kamal Bhai Skype ka old vir nahi download ho raha app ka bataya hua web page not found aa raha hai kindly help me….

  50. pls help me sir

  51. helo sir when i am install skype so one massage apper falat error failed to get poc adress for get logical processor information(KERNEL32.dll)plz sir tell me how remove this problem plz sir rply must

  52. uhhhh I feel relieved.
    thank you very much!!

    I had this problem with skype. that fatal error. I upgraded my system, installed windows service pack 3. and the latest version of skype. and now everything is done.
    thank you again.

  53. B SENTHILKUMAR says:

    Skype Version 6.6.0.106 I had used . My problem is iam unable to make video calls to my skype members even though i had connect my new WEB CAM .
    My system configuration _ Windows xp version 2002 ( service pack 3) . AMD Athlon ( tm ) XP1800+1.54 GHz , 1.21GB of RAM .
    kindly give me some solution to get Skype video calls in my system

  54. archipelagodubai says:

    thankxz u alot i m trying it

  55. Mohammad Zohaib says:

    I have installed window service pack 3 but skype is not installed and give fatal error please help me to solve this problem

  56. fatal error is appear when i install skype
    i install xp 2006 & xp 2007 but same result

  57. it did’nt work ………….plzzzzzzz help me…..

  58. Sir I a problem on Skype installing ….when I installed Skype it gives fatal error

  59. thank you so much , i was using window XP sp2…and fatal error appeared when i installed skype, but now my problem is installed with skype 6.6.0.106 …….thank u so much for guide line……….

  60. hy mene skype 6.6.0.106 version dowload kiya ha and us me microphone ka option show nai karaha pls tell me whot to do

  61. Sameer Gupta says:

    Thanks for the guidance to reinstall my skype which faced the same problem..

  62. Sameer Gupta says:

    Thanks a lot for the guidance

  63. Thankx Alot Sir
    salute u

  64. umar shabbir says:

    thanks

  65. Mohit Uppal says:

    Thanks alot sir

  66. Mohsin BaluCh says:

    Dear Sir Im having Fatal Err0r failed to get proc address for get logicalprocessor information (Kernel32.Dll) In My skype Please Help me

  67. mohammad manjur says:

    thanks sir’

  68. Hafiz ALi RAZA says:

    ohhhh sir really thankfull to you
    i have solved issue
    i have changed windows several times yeahhh

  69. thanks sirrrrrrr

  70. i download and install skype ver. 6.6.0.106 but it gives same error and facebook video caller not working
    “failed to get proc address for GetLogicalProcessorInformation (KERNEL32.dll)” plz help me sir

  71. Muhammad Hussain says:

    Pls tell me how to solve this problum
    getlogicprocessorkernill.dll

  72. Dear Kamal, I am using old version of skype v 6.6.0.106 , but today unable to open my skype. i keep getting the below error whenever i try to login to skype.

    “We’ve signed you out b’cos you are using an outdated version of skype, Download the latest version”

    I am using Windows XP Professional version 2002, service pack 2. Which is the latest version of skype.

    Please advise how to go about to resolve this problem. Thanks.

  73. the 3rd option was very easily solve the issue previously but as today July 12, 2014. I can’t able to solve by 3rd option.

    • it is because skype discontinued the old version support. you have to upgrade your windows xp to service pack 3.

    • I am running windows xp with service pack three but i am still getting the same error message about the get logical processor. Once skype forced me to download the new version i couldn’t use it anymore. Totally irresponsible on their part. Let ME decide when and if Iwant top download the new version. Thanks skype. I miss the old msn

      • uninstall skype from control panel, then open Run… and type %appdata% and press enter key. there you will see many folders including skype. delete skype folder, then reinstall skype from skype.com. let me know if problem is resolved or not.

        • I deleted the folder I have sp3 and the newest version of skype still says the fatal error

          • it can’t. yesterday i fixed this skype issue of one of my relative by upgrading Windows XP to Service Pack 3, and it works correctly. check again and follow the instructions carefully, it should work.

  74. hamza idrees says:

    how can i convert sp2 xp to sp3 ,,, or should i install sp3 window xp ????

  75. Abdul samad says:

    Sir will you please give me your number to tell you my problem……. i will be thank ful sms or call me 03337285123

  76. sir the 3rd opition is very esy but i not sove the fatal error plz help me and reply in simple english

  77. plzz tell me fatal error for window xp

  78. shah faisal says:

    sir i am installing the Skype after the installation i got the Fatal Error faild to get proc address for GetLogical Processor Information (KERNEL32.dll) now what should i do my system configurations are as below:
    Intel Pentium 4 (D845GSV1 )
    windows XP sp3 version 2002
    512 MB RAm
    2.8 GHz processor
    40 GB Hard Disk

    sir please help me as soon as possible
    supercomhero@yahoo.com

    • skype is working fine on windows xp service pack 3, if you still have some trouble then follow the procedure below.
      1. uninstall skype.
      2. open Run… from start menu and enter %appdata% in Run… box.
      3. there you will see many folders, delete skype folder from there.
      4. restart your computer.
      5. download the fresh setup of skype from skype.com.
      let me know if the problem is resolved or not.

  79. thankx a lot….kamal bhai….

  80. I can’t install Skype in my computer as when I go for updated version it shows “failed to get proc address for GetLogicalProcessorInformation (KERNEL32.dll)”. Even-though, if I follow any older version of Skype then it shows “we’ve signed you out because you’re using an outdated version of Skype. Download the latest version now”. My computer system : Windows XP professional, Version 2002, Service Pack 2. Please help me to solve the problem. Thanks !

  81. kornel 32 dll skype not working plzzzzzzzzzzzzzzz sir hlep me

  82. basit hameed says:

    sir plz help me my skype is not working when i ope they give me a fattal error plz help me

  83. sir i use window xp service pack2 due to fatal eroor but few dayz but this virsion nat working m veri fix for thiz prblm plz solve my issue plzzzzzzzzzzzzzzzzzz m thank ful to u :(

  84. basit hameed says:

    i download skype but when i login they show not connect to skype what this problem bro help me

    • make sure that you are using windows xp with service pack 3, or windows 7 / windows 8.

      • i using window xp 2007 with sp3 skype is not working plz give solution plzzzzzzzzzz i dwonload sp3 plzzzzzzzzz

        • uninstall skype from your system. now open Run… from start menu and type %appdata% and press enter key, delete skype folder, now reinstall skype from skype.com

          • yar i also try this procgr but skype is not working then white page iz comng jst show skype tools help other wize nthng jst white page nd skyp icon iz avaliable after instal skype but sype page iz not showing place of wrtn id nd pasward jst show blank page jst shw skype toolz nd help :( what i do yar

        • yes i dwonload sp3 by cmp but i again window xp with sp2 i faced same prblm fatal error when i login skype then cming fatal error i want download sp3 but link iz not availiable nd i could not dwonload sp3 plz give me ans what i do

      • nd now skype iz dwonload but when i login skype so white blank page is cming of skype :( m so fix 4 this problm

      • plz help me :(

  85. muhammad ali says:

    mera net pa bas service pack 2 accept hoti service pack 3 nahi hoti 7 ya 8 hoti hai lakin service pack 3 nahi please koi asa version btain jo service pack 2 pa skype installe hojay

  86. basit hameed says:

    sir mainy window service pack 3 b install ki but skype nhi chal raha help me dear

  87. Mujhe xp window k liye skype browser chahiye.

  88. kamal bro,
    would you please tell me, as we people install window from copy CD.. will this make any problem while updating window pack3

  89. please tell why i cannot access skype in window 7 how to remove fatal error from window 7

  90. m w8ing ur ans soo plz fastly

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